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1. A service quality – for whom?
When observing this, I always look at the restaurant’s name and think the restaurant name should be “Owners ONLY, please". Read more...
MaiBS Thailand - Jun 14, 2009 ( 148 / 148 ) [ Training ]
2. Article 1 - Challenges with some Hotel Owners and some Hotel Developments
There was not one single office in the whole resort, with the exception of one small room behind the reception. The owner proudly pointed out that this is his office which he will be use to run the resort. Unbelievable, but no other office did exist. ... Read more...
MaiBS Thailand - Oct 06, 2009 ( 100 / 248 ) [ Consultants ]
3. Basics for Hotel Owners and Investors when building and/or operating a hotel or ...
Your hotel or resort must be "feasible" You must ensure that you did study the market well and that you have a proper 10 year cash flow forecast and a solid 1st year budget. Read more...
MaiBS Thailand - Sep 23, 2009 ( 76 / 324 ) [ Entrepreneurs ]
4. Communication and Communication and Communication!
The main issue of most organizations, - as we all know is- “effective communication” Especially in all growing companies or in companies that grew very big. Read more...
MaiBS Thailand - Aug 24, 2009 ( 48 / 372 ) [ Miscellaneous Communications ]
5. Fight through Crisis.
Sometimes, business is turned down due to a very little mistake, from the way your staff or yourself wrongly respond or treat the guests. Read more...
MaiBS Thailand - Aug 10, 2009 ( 117 / 489 ) [ Management ]
6. Hello!! My PP Island – I, ME, MY, MINE symptom (Part 2)
A little more open-mind, a little more details orientation and a little less ego with a visit to his competitors would save this hotel owner from future embarrassments. Read more...
MaiBS Thailand - Jul 16, 2009 ( 152 / 641 ) [ Management ]
7. Hello…. I work like a buffalo!!!
“As a manager in this resort, I work like a buffalo and surely many headaches I have…. Read more...
MaiBS Thailand - Jul 06, 2009 ( 148 / 789 ) [ Travel & Leisure ]
8. My thoughts about a green hotel
It is a fact that most hotel owners and managers do very little or nothing at all to care for our fragile environment! Some managers and owners claim that they do already their best and some of them actively advertise their hotels or resorts as a ... Read more...
MaiBS Thailand - Oct 23, 2009 ( 8 / 797 ) [ Consultants ]
9. SEO and E-Marketing
It is not unusual to see some hotel and other business websites which are over 5 years old and still does not have a good page-rank, very limited or even no back-links and link-popularity at all, an Alexa rank of 15 millions or higher and very ... Read more...
MaiBS Thailand - Sep 14, 2009 ( 70 / 867 ) [ SEO ]
10. Service Excellent!! Let’s ensure…
Can we trust hotel and resort websites? Read more...
MaiBS Thailand - Jun 21, 2009 ( 130 / 997 ) [ Customer Service ]
11. Service Quality in Thailand - I am good enough – really?
That is a Thai hierarchical practice because the job security is traditionally not very much depending on performance but it depends on how obedient one is onwards his/her boss. I experience many times that between a guest and a manager, Thai staff ... Read more...
MaiBS Thailand - Jun 16, 2009 ( 209 / 1,206 ) [ Customer Service ]
12. Smooth as ... What?
“Ladies and gentlemen, I am the captain, I received a message that there is an object damage at the airport, not safe to land now” …………silence……. Read more...
MaiBS Thailand - Jun 26, 2009 ( 67 / 1,273 ) [ Customer Service ]
13. We are the Inspectors!
I said “the immigration officers should not be rude to the customers”! He said “you are not the customer, you are the passenger and we are the inspector”. Read more...
MaiBS Thailand - Aug 12, 2009 ( 52 / 1,325 ) [ Miscellaneous Travel & Leisure ]
14. When guest complains, listen too to your staff!!
During training event, I faced some questions from participants which I like to share here. Some questions are quite innocent and with common sense development and more experience, they will excel soon. However, some questions and some situations ... Read more...
MaiBS Thailand - Jul 08, 2009 ( 140 / 1,465 ) [ Customer Service ]
15. You have a vision, then what?
That is the second progress after the owners or the management team did come up with their vision. But what’s next? Read more...
MaiBS Thailand - Jul 22, 2009 ( 84 / 1,549 ) [ Management ]

 



 
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