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As an individual, you may wonder if you actually need to purchase a paper shredder for your own personal use. The answer is, ...

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People never hear what you say, only what they think you said. People don’t know what you did, only what they heard you did. ...

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All articles contributed by Debra Schmidt | All articles by Debra Schmidt - View as RSS (Really Simple Syndication)

1. A Simple Apology Can Spare You a Lawsuit
Customers are fragile. Let one drop and you break a profitable relationship. Don’t preach it to others—live it. Do what it takes to get your customers to want to continue doing business with your company. Apologies are easy when you recognize their ... Read more...
Debra Schmidt - Aug 02, 2007 ( 1,343 / 1,343 ) [ Customer Service ]
2. Managers Beware--Your Employees Are Watching You
The only times that employees can successfully challenge your authority is when they see that you are not practicing what you preach. Keep in mind that your employees are your primary customers. Treat them with the same respect and caring service ... Read more...
Debra Schmidt - Jul 11, 2007 ( 712 / 2,055 ) [ Management ]

 



 
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